Gordon cited two value propositions of Samanage. First, he stated it enables organizations of all sizes to deliver superb IT assistance by streamlining processes, getting higher visibility across IT functions, and agility to scale their service desk. “It’s the only real Organization Assistance Administration software package that gives a platform to reimagine how It could deliver value towards the organization,” Gordon said.

PCMag editors decide on and assessment products independently. If you purchase via affiliate links, we may well generate commissions, which help aid our screening. Property

That is a total-featured procedure that even has its individual pricing composition summed up as $0.60 per asset monthly. Samanage has extends this to incorporate each components and application asset management with license compliance abilities.

Get Pricing The pricing information and facts for Samanage is sourced either directly from the software program supplier or publicly offered elements. To find the most exact and up-to-day prices, we recommend achieving out to The seller.

Inside of a subject of weeks, we were being capable to streamline our assistance requests and shipping and delivery flows by providing All people–the big manager to assist agents to rank and file throughout departments–bigger visibility in their requests. Furthermore, an agent can speedily elevate a ticket by just clicking the “+” button on the interface.

Samanage offers a totally free test demo period, but it really's only available for fourteen days. Which is not simply briefer than a lot of the Levels of competition's month-very long test demo periods, it's also very difficult to be expecting a customer of the kind that Samanage would like to appeal to to even manage to examination all its use cases in these kinds of a brief time.

“The IT Services Desk is Main to any IT Specialist's occupation and it is a thing that they interact with every day to provide their workers.”

Samanage doesn't have every little thing a great enable desk Answer ought to have, however it does present numerous options that are essential to ITIL, which include issue, incident, and alter administration. Samanage has a delightful aesthetic, is rather simple to use when you finally get used to it, and provided its aspect breadth you are going to absolutely discover the best Software for that job somewhere from the suite.

Tagging  makes it easier to define the merchandise’s standing and assign it to people and keep track of its general performance. Likewise, the support desk has robust software repository. You can certainly retrieve software package information, and, far more critically, detect safety bugs or unauthorized installation.

When agents do open a ticket, resolving them at the time worked on involves altering the point out to Resolved. This differs through the standard technique of getting an enormous, Daring button to click. I recognize which the ticket isn't going to get whisked absent once the take care of action is chosen but, instead, will give you an opportunity to make additional edits if wanted.

Such as, a skipped weekly anti-virus maintenance sends off a warning, whilst a missed quarterly activity alerts us that a vital process has actually been missed and might open our database to doable hacks. Other notable features of Samanage SLA are:

“IT departments increasingly obtain by themselves at the center of staff provider and digital small business transformation. Because it leaders go after new technologies to transform their small business, they've got the ability to improve the function of company management from an IT help desk to smart employee assistance management across all departments,” claimed Doron Gordon, Founder & CEO, Samanage.

An intuitive aspect that we famous is usually that as opposed to clicking a ‘Take care of’ button to close a ticket–the typical in ticketing apps–you change the ticket position to ‘Resolve’. A lot more cumbersome, We all know, however it’s a precaution to make sure the ticket has been double checked.

“Deploying an personnel assistance management state of mind, coupled by having an organization-wide support desk website platform that supports it – like Samanage -- may help increase employee productiveness and superior join employees to their consumers. We have been enthusiastic about the chance to convey our products together with the attain and power of SolarWinds to empower IT businesses in providers of all dimensions to achieve much better enterprise outcomes.”